Effect of Health Services Quality to Inpatient Satisfaction in Health Centre of Jayapura Regency, Papua

Abstract

To measure the quality of health care using five dimensions of service quality that is direct evidence (Tangibles) responsiveness (responsiveness), reliability (realibility), security (assurance), and empathy. The purpose of this study is to determine the effect of the quality of inpatient health care with patient satisfaction in the health center Jayapura district. Survey method with cross sectional analytic study population in this study that all patients hospitalized at the health center during the month of August to September 2016. Sampling was conducted with a total sampling technique with a number of 106 respondents. Sources of primary data obtained from questionnaires and secondary data from six health centers in the county inpatient Jayapura. Analysis of data using multiple linear regression. The results showed that the most dominant variables linked to patient satisfaction compared with other variable is direct evidence (tangibles). The quality of health services at the health center Jayapura district has a significant relationship to the direct evidence (tangibles) with patient satisfaction. Jayapura Regency Government through the Department of Health to maintain and continuously improve the quality of health care is the most basic health centers by strengthening institutions, infrastructure, and financing of adequate health centers so as to improve the quality of health centers and satisfaction to the patient.