Towards Improving Service Delivery through Continuing Professional Education and Action Learning

Abstract

The purpose of this article is to show the significance of continuing professional education at different work environments. The researcher shows that poor service delivery is one of the consequences of the ignorance of continuing professional education as well as lack of action learning. The work rate can be changed through continuing professional education and action learning to accelerate service delivery. This empowers professionals to reform their work environment. This also gives opportunities to professionals to deal with any condition that can arise at their work environment. Educators are encouraged to work in groups and form professional networks to exchange information about their schools and their work. According to the researcher, the quality of service delivery may improve. The researcher opted for qualitative study to collect the data.