The Effects of Service Quality Satisfaction of the Outpatients in Graha Specialists of Provincial General Hospital Dr. Mohammad Hoesin Palembang

Authors

  • Dicky Pratama
  • Islahuddin David
  • H. Mahyunar M. M.

Keywords:

service quality, tangible, reliability, assurance, responsiveness, empathy, patients’ satisfaction.

Abstract

This research has a purpose to identify the effect of service quality with the indicators of: tangible, reliability, assurance, responsiveness, and empathy toward the satisfaction of the outpatients in Graha Spesialist of Provincial General Hospital DR. Mohammad Hoesin Palembang. This research applies a technique of Non-Probability Sampling. The numbers of sample are 100 respondents from the outpatients in Graha Spesialist of Provincial General Hospital DR. Mohammad Hoesin Palembang by an approach called accidental sampling. The data collecting was taken by a closed questionnaire method by using likert scale. Based on the findings of the research, it is known that there are several effects of service quality toward the patients

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Published

2016-02-20

How to Cite

Pratama, D., David, I., & M. M., H. M. (2016). The Effects of Service Quality Satisfaction of the Outpatients in Graha Specialists of Provincial General Hospital Dr. Mohammad Hoesin Palembang. International Journal of Sciences: Basic and Applied Research (IJSBAR), 25(2), 364–373. Retrieved from https://gssrr.org/index.php/JournalOfBasicAndApplied/article/view/5315

Issue

Vol. 25 No. 2 (2016)

Section

Articles

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