Model of Occupational Health Services in the Company of State Owned Enterprise X in South Sulawesi

Abstract

The implementation of occupational health services has not given a maximum result. This is proven by the fact that the satisfaction statement of occupational health services is moderate. Occupational health services in companies generally are only curative, whereas preventive, promotive, and rehabilitative get less attention. This is because the absence of a model of occupational health services-based observance of rules and employee satisfaction oriented on the productivity in state-owned enterprise company. This study wanted to develop a model of occupational health services-based observance of rules and employee satisfaction oriented on the productivity in state-owned enterprise X (SOE X) company in South Sulawesi. This study used mixed method approach, exploratory study with qualitative and quantitative approaches. Collecting data were by interviews, questionnaires and documents. Data were analyzed by SEM (Structural Equation Model) with the help of the program AMOS version 22. The findings show the most employees characteristics were male (93,2%) with high school as the level of education (65,5%). About the implementation of occupational health services, basically the company has implemented.

The company is obedient and submissive to the regulation of labor ministerno.03 in 1982 concerning to the occupational health services and the open-minded company to the regulation of occupational health services. Based on empirical facts, the results of confirmatory factor analysis (CFA) for all variables show that the developed indicators have a significant degree of correlation statistically, have a value loading factor of more than 0,30, and all are above 50%. That means that the developed indicators are a significant indicator to measure the variables in question, namely variables: (1) preventive, 25 indicators (96%), (2) promotion, 8 indicators (82%), (3) curative, 3 indicators (50%), (4) rehabilitative, 5 indicators (62%), (5) the commitment, 11 indicators (100%), (6) monitoring, 8 indicators (89%), (7) the observance/compliance, 10 indicators (100%), (8) the satisfaction, 14 indicators (87%), and (9) productivity, 9 indicators (82%). This result is based on the assumption of p-value as a belief function, where Ho is rejected with a confidence level of 1-p as reference in this study. It can be concluded that overall, the construction of the theory that builds operational definition of all the variables are supported/accordance with the empirical facts. In conclusion, the dimensions of occupational health services include customer satisfaction and productivity. Satisfaction dimensions were measured and constructed by seven (7) variables, namely preventive, promotive, curative, rehabilitative, commitments, monitoring, and compliance/adherence. Productive dimensions were measured by 8 (eight) variables, namely preventive, promotive, curative, rehabilitative, commitment, surveillance, observance of the rules/compliance, and satisfaction. SEM model of occupational health services development in the company of SOE X in South Sulawesi put construct preventive, promotive, curative, rehabilitative, commitments, monitoring, and compliance/adherence as exogenous variable and satisfaction as an intervening variable that directs all to the productivity as endogenous variables.