Patient Perception to the Service Quality in Clinical Pathology Installation of Jayapura Regional Hospital
Keywords:
Quality of Care, Patient, Installation of Clinical Pathology, Hospital Jayapura.Abstract
Indonesian society today requires a quality health services that can be seen based on the five dimensions of quality that is responsiveness, reliability, assurance, empathy, and evidence of direct / tangible. The aim of this research is to analyze the Patient Perspective on the Health Care Quality Installation Jayapura Hospital Clinical Pathology. The design of this research is descriptive analytic applied a cross sectional approach. The number of samples in this study were 100 people with a sampling technique is random sampling where samples were randomly selected. Results were analyzed with statistical software and analyzed by univariate analysis. The results were obtained percentage of dimensional direct evidence (tangibles) was 63.8%, which means that service quality is good enough. Dimensions reliability
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