The Analysis of Patients at the Outpatient Service At Haji General Hospital of Makassar, Indonesia

Abstract

Quality health services is health care that can satisfy any health care service users and organized in accordance with service standards and codes of professional conduct and is one of the basic necessity of every person. This study aims to determine the level of satisfaction of outpatients at the Haji General Hospital Makassar based administrative services, physician services, nurse services, and the provision of medical facilities. This research was conducted at the Haji General Hospital Makassar. This type of research is analytic research with cross sectional approach in which the sample is outpatient health insurance, social security, and the general patient at Haji Hospital Makassar. Primary data collection is done by direct observation and interviews with respondents using questionnaires, while secondary data obtained from the recording and reporting of Haji General Hospital Makassar. The results showed that the dimensions of health services (administrative services, physician services, nursing services, and the provision of medical facilities) have a simultaneous effect on the level of satisfaction of outpatients at the Haji General Hospital Makassar. There are differences in the level of patient satisfaction based on the type or mode of payment for medical services at the Outpatient Installation Haji General Hospital Makassar. In partial, administrative services, physician services, and the provision of medical facilities have a significant influence on patient satisfaction, while the nurse service has no effect on patient satisfaction.

Based on these results it can be concluded that the doctor's services variables are variables that most influence on the level of patient satisfaction. It is suggested that the interest indicator elements with the performance of services which have given satisfaction outpatients Haji General Hospital Makassar to always be maintained or improved so that patient satisfaction can always be achieved and maintained.