Importance of Computerized System to Reservation and Front Office Operations of Hotels in Batangas, Philippines

Abstract

This study determines and analyzes the importance of computerized systems to the reservation and front office operations of mostly small to medium-size hotels in the Province of Batangas, Philippines. One hundred reservation and front office managers and employees from 10 hotels participated in the study by assessing the importance of their existing computerized system to their sales and reservation, guest registration, forecasting room status and room availability, through the use of a survey questionnaire developed by the researchers. The gathered data were analyzed with the aid of SPSS. Results show that the computerized system is very important to the pre-identified hotel operations or functions whether during peak or during lean season, although in most cases, the importance is more evident in peak season than in lean season. In general, respondents from the different groups of hotels find the computerized system important to their operations.

Nevertheless, findings also reveal that computerized system is more important for hotels that are located along the coast than for those located off the coast, for hotels in the First District of Batangas than for those in the other three districts, and for four-star hotels than for three- or two-star hotels; but equally important for hotels regardless of size in terms of number of rooms.