Comparison of Health Service Quality and Patient Satisfaction Based on Health Centers Accreditation Status in Jayapura Regency, Papua Province
Keywords:
Health Service Quality, Patient Satisfaction, Accreditation StatusAbstract
Background: Enhancing community services provided by first-level health facilities, including health centers, through accrediting standards is aimed at enhancing service quality and patient safety while also protecting health resources, the community, and the environment. Nonetheless, it is believed that the unaccredited Health Centers would improve their accreditation status, and patient satisfaction is another determining factor that is measured. Objectives: The aim of the study was to find out the comparison of the quality of health services and patient satisfaction based on the accreditation status of the health center in Jayapura Regency, Papua Province. Methods: This type of research is descriptive quantitative with a cross sectional study approach. The population is patients in 2 accredited health centers and 2 non-accredited health centers with a total of 175 samples. Data obtained using a questionnaire and analyzed using chi square. This research was conducted at Harapan Health Center, Dosay Health Center, Waibhu Health Center, and Airu Health Center, Jayapura Regency. Result: The results of the study showed that there was a significant difference in the dimensions of service quality between accredited and non-accredited Health Centers based on reliability (p=0.012; RP 1.117 (95%CI: 1.032–1.209)), responsiveness (p=0.007; RP 1.132 (95%CI: 1.042–1.230)), and physical evidence (p=0.4; RP 1.165 (95%CI: 1.057–1284)). Meanwhile, factors that have no significant difference in the dimensions of service quality between accredited Health Centers and non-accredited Health Centers are based on empathy (p=0.059; RP 1.090 (95%CI: 1.008–1.179)), assurance (p=0.059 > 0.05), and patient satisfaction (p=0.497 > 0.05).
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