Individual and Organizational Factors on the Performance of Health Workers at the Saduyap Health Center, South Gresi District, Jayapura Regency

Abstract

Background: Health workers at health center must work double jobs in order to carry out the health center's tasks and activities. Of course, this will have an effect on work performance and professionalism in delivering health services in a health center. Objectives: The aim of this research is to describe the individual and organizational factors of the performance of health workers at the Saduyap Health Center, South Gresi District, Jayapura Regency. Methods: This type of research is descriptive qualitative by conducting in-depth interviews in November 2022. The research informants consisted of 12 people chosen by purposive sampling.  Data then analyzed qualitatively. Result: Individual factors which include: suitability of work with interests and education, liking the atmosphere of the Health Center which is quiet and far from the district city, motivation, consistency and obedience to rules, discipline, responsibility and work autonomy as well as a sense of security, comfort and happiness have a positive impact on the performance of health workers at the Saduyap Health Center. In addition, organizational factors which include: provision of work facilities, provision of salaries, security guarantees and interpersonal relationships at the Health Center have a positive value and directly influence the performance of health workers at the Saduyap Health Center, while organizational factors include: provision of training or self-development facilities, standard socialization or work indicators, policies and administration at the Health Center as well as leadership supervision are not going well or have a negative impact.