Identifying the Gap in User Satisfaction Assessment from Different Perspectives in Public Institutional Buildings
Keywords:End-user Satisfaction, Building Performance Levels, Performances Gap, Public Buildings
The building is a place that is responsible for meeting its users' needs and expectations, and offering them a safe and comfortable environment. Many researchers focus on evaluating the user satisfaction level in different Building Performance Levels (BPLs). However, measuring the end-user satisfaction is not an indicator of the importance of the BPLs and its attributes to the end-users. This paper aims to identify the gap between the importance of different performance levels from the user's and the architect's perspective, and the frequency of their application in scientific research. Two surveys were conducted to 172 architects and end-users. Then, a structured review highlights the frequency of applying user satisfaction assessment in each BPLs. The results showed that the gap between the architect and the end-users in identifying the importance of each performance level in building is low not exceeding 12% in any performance level, but there is a clear gap in research related to measuring user satisfaction in the functional, technical, and aesthetic performances by (38%), (39%), (12%) respectively, compared to their importance in affecting the level of user satisfaction in buildings.
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