Analysis of Internal Factors of the Jayapura Regional General Hospital Service Development Program

Abstract

Background: Hospitals are an essential component of the overall health-care system governed by the Act. Service development is inextricably linked to various factors that support hospital development, such as human resources, adequate infrastructure, and funding sources that are managed in an accountable, transparent, and honest manner. Objectives: The overall goal of this research is to learn about the internal factors of the Jayapura Regional Hospital Service Development Program in order to plan its future development. Methods: This research is classified as qualitative descriptive research. The study was carried out at the Jayapura Regional General Hospital. When the research was conducted in December 2021, there were 13 informants involved in this study, which included the President Director of the Jayapura Hospital and the Service Deputy Director and Head of the Service Subdivision. A Trend Analysis approach was used in the research analysis to reveal the phenomenon in detail. Result: Hospital Service Development Program Internal Factors. Overall HR development goals include administrative, medical, and paramedical personnel attempting to reduce contract staff while increasing ASN staff, specialist doctors, and competent nurses. Targets for patient care, access to hospitals, and continuity of services in hospitals, as well as efforts for infectious disease prevention and control, and integration of health education into health services. Meanwhile, financial management, funding sources, and hospital revenue development management are required, as well as a Business Master Plan to serve as a reference for the development of Jayapura Regional Hospital's financial management.

 Conclusion: Development of service programs in accordance with the Master Plan for Facilities, Reshuffle of Management to Full BLUD, Accountable, Clean, and Transparent Financial Management, in order to achieve Jayapura Hospital's Vision of becoming a National Referral Hospital in Eastern Indonesia and the South Pacific Region in 2026.