The Factors that Influence Higher Education Institutions (HEIs) Students’ Satisfaction Level towards Students Affair Management System (SAMS) in China & Malaysia
AbstractIn a traditional organizational structure for higher education institution (HEIs), academic and student affairs divisions may not collaborate efficiently. The lack of collaboration may be affecting the overall experiences of the students. Academic and personal development of students is affected not only by the curriculum and classroom instruction, but also by the quality of student development services and student affairs management. Thus, this paper aims to examine the factors that influence students' satisfaction with the student's affair management system (SAMS) in Malaysian and China higher education (HEIs). This quantitative study examined the relationship between students' satisfaction and their background, nationality, students-faculty contact, co-curricular activities, higher education strategic plan, active & collaborative learning of student affairs systems. A research model was developed. The study's total sample size was 200 students, with 115 from China and 85 from Malaysia. Hypotheses were examined using descriptive statistics (mean and standard deviation) and inferential statistics (Independent Sample t-test). Consequently, students are satisfied with the responsibilities and conduct of university students' affairs management in term of faculty-student interaction, extracurricular organized by HEIs & HEIs development plan. The results of the study may affect the perspectives of policymakers' management specialists, who will then be able to focus on the student's development plan.
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