The Relationship of Responsibility and Empathy with Patient Satisfaction on Pharmaceutical Services at the Regional General Service Agency Hospital Bombana District in 2021

  • Sunarsih Masters Program in Public Health, Postgraduate at Halu Oleo University Kendari, Indonesia, Master of Public Health Study Program, Postgraduate Halu Oleo University, Kendari, Indonesia
  • Juminten Masters Program in Public Health, Postgraduate at Halu Oleo University Kendari, Indonesia, Master of Public Health Study Program, Postgraduate Halu Oleo University, Kendari, Indonesia
  • Laode Muhammad Sety Masters Program in Public Health, Postgraduate at Halu Oleo University Kendari, Indonesia, Master of Public Health Study Program, Postgraduate Halu Oleo University, Kendari, Indonesia
Keywords: responsiveness, empathy, pharmaceutical service

Abstract

Hospital pharmacy services are needed by the community in providing a guarantee of effective, safe, available, and affordable treatment. The quality of pharmaceutical service quality is very important in hospital services because service satisfaction is a measure of the quality of service quality provided by hospital pharmacy installations. The purpose of the study was to determine the relationship between responsiveness and empathy aspects with patient satisfaction in pharmaceutical services at the local public service agency hospital, Bombana Regency. The type of research, analytic survey with a case control approach. The sample is 213 respondents. The results showed that there was a relationship between responsiveness (P-Value = 0.018) and empathy (P-Value = 0.003) with patient satisfaction. Conclusion; aspects of responsiveness and empathy have a relationship with patient satisfaction. Recommendation; This recommendation is expected by the management of the BLUD of the Bombana Regency General Hospital to further improve the quality of patient health pharmaceutical services and have a professional attitude in improving the quality of pharmaceutical services.

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Published
2021-10-14
Section
Articles