KRISHNA, A.; LAZARUS, D.; SHARMA, sonal; DANGAYACH, G. S. SERVICE RECOVERY SYSTEM GAPS. International Journal of Sciences: Basic and Applied Research (IJSBAR), [S. l.], v. 6, n. 1, p. 48–57, 2012. Disponível em: https://gssrr.org/index.php/JournalOfBasicAndApplied/article/view/1301. Acesso em: 30 jun. 2024.