MUTHONI, winnie wangui; OTIENO, M. Effects of Service Quality Gaps on Customer Satisfaction of Commercial Bank Mombasa, Kenya. International Journal of Sciences: Basic and Applied Research (IJSBAR), [S. l.], v. 15, n. 2, p. 272–288, 2014. Disponível em: https://gssrr.org/index.php/JournalOfBasicAndApplied/article/view/3012. Acesso em: 23 jul. 2024.