Quality of Work Life and Organizational Commitment as Drivers of Organizational Citizenship Behavior in the Banking Sector
Keywords:
Quality of Work Life, Organizational Commitment, Organizational Citizenship BehaviorAbstract
This study aims to analyze the effect of quality of work life on organizational citizenship behavior by mediating organizational commitment at Bank Syariah Indonesia, Pemuda Branch Office, Rawamangun Area, East Jakarta. This research is a quantitative research with the method of collecting data using a questionnaire. The population in this study amounted to 250 employees. This study uses a sample of the results of the slovin formula of 72 respondents. Of the 80 questionnaires collected, the data obtained were then analyzed using SEM (Structural Equation Modeling) PLS. The results showed that the variable quality of work life had a negative and insignificant effect on organizational citizenship behavior. While the quality of work life has a significant positive effect on organizational commitment. In addition, the results of the study also show that organizational commitment has a positive and significant effect on organizational citizenship behavior. The role of organizational citizenship behavior as a full mediation on the effect of quality of work life on organizational citizenship behavior. The implications of the research results are expected to be input for Bank Syariah Indonesia Youth Branch Office in Rawamangun Area in an effort to optimize potential.
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