Service Quality and its Determinants of Population Administration Service in Bogor Regency

Authors

  • Mohamad Naufal Muttaqin Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Bulan Indah Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Rahmawati Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Dede Citrawati Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Alma Pebiana Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Nur Harits Ahmad Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Hanafi Maulana Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Dewi Rahmayanti Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Dedek Nuryatman Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Siska Purnama Sari Sandroto Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Mulia Putri Fisabillilah Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720
  • Gotfridus Goris Seran Department of Public Administration, Faculty of Social and Political Sciences, Djuanda University, Jl. Tol Ciawi No. 1, Kotak Pos 35 Ciawi, Bogor, Indonesia 61720

Keywords:

civil registration, population administration service, public service quality

Abstract

Population administration service is included in public service. The population demands that the local government, in this case Bogor Regency, provides the quality service, including the quality service of population administration service. This research aims to describe the service quality and its determinants of population administration service in Bogor Regency. The result of this research indicates that the service quality of population administration service gains the mean score 3.50 interpreted as good. The good category of the interpretation is based on five dimensions that determine the population administration service, namely tangibility, empathy, responsiveness, reliability and assurance (TERRA).

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Published

2020-12-18

How to Cite

Muttaqin, M. N. ., Indah, B., Rahmawati, Citrawati, D., Pebiana, A., Ahmad, N. H., Maulana, H., Rahmayanti, D., Nuryatman, D., Sandroto, S. P. S., Fisabillilah, M. P., & Seran, G. G. (2020). Service Quality and its Determinants of Population Administration Service in Bogor Regency. International Journal of Sciences: Basic and Applied Research (IJSBAR), 54(5), 109–118. Retrieved from https://gssrr.org/index.php/JournalOfBasicAndApplied/article/view/12051

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