A. Onditi, “Implications of Customer Service on Customer Life Time Value in Tourism Sector in Kisumu County, Kenya”., IJSBAR, vol. 17, no. 1, pp. 236–258, Jul. 2014, Accessed: Aug. 06, 2026. [Online]. Available: https://gssrr.org/JournalOfBasicAndApplied/article/view/2401