[1]
W. Mbithi, “Challenges of Customer Retention in the Kenyan Banking Sector: A case Study of KCB Treasury Square Branch, Mombasa”, IJSBAR, vol. 12, no. 1, pp. 124–132, Nov. 2013, Accessed: Sep. 14, 2025. [Online]. Available: https://gssrr.org/JournalOfBasicAndApplied/article/view/1278