SILVA, Agostinho da; GIL, Maria Manuel; DUARTEC, Eunice. Service Innovation | A Service Blueprinting for Industry4.0. International Journal of Sciences: Basic and Applied Research (IJSBAR), Jordan, v. 52, n. 2, p. 33–49, 2020. Disponível em: https://gssrr.org/JournalOfBasicAndApplied/article/view/11328. Acesso em: 11 sep. 2025.