L. PIMENTEL, Jonald. Some Biases in Likert Scaling Usage and its Correction. International Journal of Sciences: Basic and Applied Research (IJSBAR), Jordan, v. 45, n. 1, p. 183–191, 2019. Disponível em: https://gssrr.org/JournalOfBasicAndApplied/article/view/9874. Acesso em: 22 sep. 2025.