The Affecting Health Care Service of Quality to Satisfaction Patient Opname at General Hospital Kawera Mamaberamo Raya Regency Papuan Province

Victor Yan Willem Agaki, Bernard Sandjaja, Agus Zainuri

Abstract


Quality represent the core of the continuity of life a institute ofis including Hospital. Peripatetic hospital founded by Mamberamo of year 2012 or have walked five year. in this five service year, amount of patient progressively up visited, so that assessment ofsatisfaction of vital importance to assess the quality of given service upon which policy to increase the quality of service. The aim of research is to know the affecting health care service of quality to satisfaction patient opname at general hospital kawera mamaberamo raya regency. This type research is analytic descriptive with approach of study crossectional. Research done on 1 November - 20 December 2016 with total sampel as much 86 people used consecutive and criterion at patient opname take care of to lodge. Data approach usedquestioner and analysed uses chi square and logistics binari regresi. Result of research obtained that factor influencing the quality of service to satisfaction of patient take care satisfaction of generalhospital Bergerak Mamberamo Raya is responsiveness ( p-value 0,001), reliability (p-value 0,523) and empathy (p-value 0,001), while variable which do not have an effect on the quality of service to satisfaction of patient opname at general hospital bergerak Mamberamo Raya is tangible (p-value 0,036) and confidence (p-value 0,180). Empathy and tangible have dominant influence to satisfaction of patient at general hospital kawera mamaberamo raya regency.


Keywords


Health care service; astisfaction; opname.

Full Text:

PDF

References


Alamsyah. D, 2012. Manajemen Pelayanan Kesehatan. Nuha Medika, Yogyakarta.

Supranto, J. 2006. Pengukuran Tingkat Kepuasan Pelanggan untuk Menangkap Pangsa Pasar. Jakarta: Rineka Cipta.

MuhammadA, 2015. Hubungan Antara Kualitas Pelayanan Kesehatan Rawat Jalan DenganTingkat Kepuasan Pasien Peserta Jaminan Kesehatan Nasional DiPuskesmas Siko Ternate. http://www.unpat.co.id. Diakses 20 Desember 2016.

Soraya, Eva. 2011. Analisis Kualitas Pelayanan Provider Jasa Seluler IndosatIM3 terhadap Kepuasan Konsumen. Universitas Muhamadiyah Semarang, Jurusan Manajemen, Fakultas Ekonomi.

Kotler, P. 2000. Manajemen Pemasaran : Analisis, Perencanaan, Implementasi dan Pengendalian, diindonesiakan oleh Ancella Aniwati Hermawan, Salemba Empat : Prentice Hall Edisi Indonesia.

SyaputraA. D, 2015. Hubungan Mutu Pelayanan Bpjs Kesehatan DenganKepuasan Pasien Di Instalasi Rawat Inap Kelas IIRumah Sakit Umum Daerah Sekayu. http://www.akperbanyuasin.co.id. Diakses 20 Desember 2016.


Refbacks

  • There are currently no refbacks.


 
 
  
 

 

  


About IJSBAR | Privacy PolicyTerms & Conditions | Contact Us | DisclaimerFAQs 

IJSBAR is published by (GSSRR).