Impact of Internal Corporate Social Responsibility on Employee Engagement a Study of Moderated Mediation Model

Hummaira Qudsia Yousaf, Iftikhar Ali, Ali Sajjad, Muhammad Ilyas

Abstract


An organization policies and action which it performed voluntarily refers to as corporate social responsibility. These actions and policies of firms impact on the all stakeholders and implementation of corporate social responsibility practices at all level of analysis such as individual, organizational and institutional. The objective of this study to analyse the impact of internal corporate social responsibility on employee engagement, through mediation of employee perception and influence of employee discretion on employee engagement. A cross sectional quantitative study was conducted. A sample size of 163 employees of five major commercial banks operating in Pakistan. The research administrated questionnaire was distributed for data collection. Demographic analysis of respondents was done with the help of descriptive statistics. The results show that internal corporate social responsibility has direct impact and indirect impact through employee perception on employee engagement. Whereas, indirect effect of internal corporate social responsibility on employee engagement, through employee perception, depends on employee discretion.

The findings of this study indicated that commercial banks are not properly implement and practices the internal corporate social responsibility to engage their employees at work place. Practically, this study help full for the banks to understand the essential phenomena of their employees and also provide proper solution, how to engage and satisfied the employees at work place. Theoretically, this study contributes to the existing literature on second stage moderated mediation of internal corporate social responsibility in the context of Pakistan.


Keywords


Employee discretion; Corporate Social Responsibility; Engagement; Practices; Polices; Stakeholders.

Full Text:

PDF

References


Abdullah, M. H., & Rashid, N. R. N. A. (2012). "The implementation of corporate social responsibility (CSR) programs and its impact on employee organizational citizenship behavior". International Journal of Business and Commerce, 2(1), 67-75.

Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011). "Key questions regarding work engagement". European Journal of Work and Organizational Psychology, Vol. 20, No. 1), 4-28.

Brammer, S., Millington, A., & Rayton, B. 2007. "The contribution of corporate social responsibility to organizational commitment". International Journal of Human Resource Management, 18: 1701-1719.

Carmeli, A., Gilat, G., & Waldman, D. A. (2007). "Role of perceived organizational performance in organizational identification, adjustment and job performance". Journal of Management Studies, 44, 972992

Carroll, A.B. (1979), A three-dimensional conceptual model of corporate performance, Academy of Management Review, Vol. 4 No. 4, pp. 497-505.

Collier, J., & Esteban, R. (2007). "Corporate social responsibility and employee commitment". Business Ethics: A European Review, Vol. 16, No. 1, pp. 19-33.

Farooq, O., Payaud, M., Merunka, D., & Valette-Florence, P. 2014. "The impact of corporate social responsibility on organizational commitment: Exploring multiple mediation mechanisms". Journal of Business Ethics, 125:563-580.

Garcia de los Salmones, M.M., Herrero, A. and Rodriguez del Bosque, I. (2005), Influence of corporate social responsibility on loyalty and valuation of services, Journal of Business Ethics Vol. 61 No. 4, pp. 369-385.

Glavas, A., & Godwin, L. 2013." Is the perception of goodness good enough? Exploring the relationship between perceived corporate social responsibility and employee organizational identification". Journal of Business Ethics, 114: 15-27.

Hayes, A. F. (2013). "Introduction to mediation, moderation, and conditional process analysis: A regression-based approach". New York, NY: The Guilford Press.

Hayes A. F. (2015). "An index and test of Linear Moderated Mediation. Multivariate Behavioral Research", 1-23

Juang, Y. S., Lin, S. S., & Kao, H. P. (2007)." An adaptive scheduling system with genetic algorithms for arranging employee training programs". Expert Systems with Application, 33(3), 642-651.

Keraita, J. M., Oloko, M, A., & Elijah, C. M. (2013). "The influence of internal corporate social responsibility on employee commitment in the banking sector: A survey of commercial banks in Kisii Town, Kenya". International Journal of Arts and Commerce, 2(1), 59-76.

Kim, H. R., Lee, M., Lee, H. T., & Kim, N. M. (2010). "Corporate social responsibility and employeecompany identification". Journal of Business Ethics, 95, 557569.

Lee, Y. K., Kim, Y. S., Lee, K. H., & Li, D. X. (2012). "The impact of CSR on relationship quality and relationship outcomes: A perspective of service employees". International Journal of Hospitality Management, 31(3), 745-756.

Maignan, I. and Ferrell, O.C. (2001), Corporate citizenship as a marketing instrument - concepts, evidence and research directions, European Journal of Marketing, Vol. 35 No. 3/4, pp. 457-484.

Maignan, I., & Ferrell, O. C. 2000. "Measuring corporate citizenship in two countries: The case of the United States and France". Journal of Business Ethics, 23: 283-297.

Meyer, J. P., & Gagne, M. (2008). "Employee engagement from a self-determination theory perspective". Industrial and organizational psychology, Vol. 1, No. 1, pp. 60-62.

Molm, L. D., Collett, J., & Schaefer, D. R. 2007. "Building solidarity through generalized exchange: A theory of reciprocity". American Journal of Sociology, 113: 205-242.

Pajo, K., & Lee, L. (2010). "Corporate-sponsored volunteering: A work design perspective". Journal of Business Ethics, Vol. 99, NO. 3, pp. 467-482.

Peloza, J., & Hassay, D. N. (2006). "Intra-organizational volunteerism: Good soldiers, good deeds and good politics". Journal of Business Ethics, Vol. 64, No. 4, pp. 357-379.

Popenta, M, I. (2014). Education-training-instruction in the Romanian army commanding officers military education. Conceptual clarification. Military Arts and Science, 19(1), 17-22.

Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007). "Assessing moderated mediation hypotheses: Theory, methods, and prescriptions". Multivariate Behavioral Research, 42, 185227.

Rego, A., Leal, S., Cunha, M., Faria, J., & Pinho, C. (2010). "How the perceptions of five dimensions of corporate citizenship and their inter-inconsistencies predict affective commitment". Journal of Business Ethics, 94, 107127.

Santoso, I. L. (2014). "The impact of internal CSR towards employee engagement and affective commitment in XYZ Hotel Surabaya". Bussiness Management, 2(2), 79-88.

Stites, J. P., & Michael, J. H. 2011. "Organizational commitment in manufacturing employees: Relationships with corporate social performance". Business & Society, 50: 50-70.

Turker, D. 2009a. "How corporate social responsibility influences organizational commitment". Journal of Business Ethics, 89: 189-204.

Turker, D. 2009b. "Measuring corporate social responsibility: A scale development study". Journal of Business Ethics, 85: 411-427.

Valentine, S., & Fleischman, G. 2008. "Ethics programs, perceived corporate social responsibility and job satisfaction". Journal of Business Ethics, 77: 159-172.

Garriga, Elisabet, and Domnec Mel. "Corporate social responsibility theories: Mapping the territory." Journal of business ethics 53.1-2 (2004): 51-71.

Carroll, Archie B. "The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders." Business horizons 34.4 (1991): 39-48.

Henderson, Leah, and Vlatko Vedral. "Classical, quantum and total correlations." Journal of physics A: mathematical and general 34.35 (2001): 6899.

Gbbels, M. "Reframing corporate social responsibility: The contemporary conception of a fuzzy notion." (2002).

McIntosh, M., R. Thomas, and D. Leipziger. "D. & Coleman, G.(2002) Living corporate citizenship: strategic routes to socially responsible business."

Matten, Dirk, and Andrew Crane. "Corporate citizenship: Toward an extended theoretical conceptualization." Academy of Management review 30.1 (2005): 166-179.

Berson, Yair, et al. "Leadership and organizational learning: A multiple levels perspective." The Leadership Quarterly 17.6 (2006): 577-594.

Greening, Daniel W., and Daniel B. Turban. "Corporate social performance as a competitive advantage in attracting a quality workforce." Business & Society39.3 (2000): 254-280.

Riordan, Christine M., Robert D. Gatewood, and Jodi Barnes Bill. "Corporate image: Employee reactions and implications for managing corporate social performance." Journal of Business Ethics 16.4 (1997): 401-412.

Viswesvaran, Chockalingam, and Deniz S. Ones. "Examining the construct of organizational justice: A meta-analytic evaluation of relations with work attitudes and behaviors." Journal of Business Ethics 38.3 (2002): 193-203.

Bellifemine, Fabio Luigi, Giovanni Caire, and Dominic Greenwood. Developing multi-agent systems with JADE. Vol. 7. John Wiley & Sons, 2007.

Fnais, Naif, et al. "Harassment and discrimination in medical training: a systematic review and meta-analysis." Academic Medicine 89.5 (2014): 817-827.

Whitener, Ellen M., et al. "Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior." Academy of management review 23.3 (1998): 513-530.

De Roeck, Kenneth, and Nathalie Delobbe. "Do environmental CSR initiatives serve organizations legitimacy in the oil industry? Exploring employees reactions through organizational identification theory." Journal of Business Ethics 110.4 (2012): 397-412.

Foose, Gary J., Craig H. Benson, and Tuncer B. Edil. "Comparison of solute transport in three composite liners." Journal of Geotechnical and Geoenvironmental Engineering 128.5 (2002): 391-403.

Kilic, Gonca, and Murat Selim Selvi. "THE EFFECTS OF OCCUPATIONAL HEALTH AND SAFETY RISK FACTORS ON JOB SATISFACTION IN HOTEL ENTERPRISES." Ege Academic Review 9.3 (2009).

Kimeli Cheruiyot, Thomas, and Loice Chemngetich Maru. "Corporate human rights social responsibility and employee job outcomes in Kenya." International Journal of Law and Management 56.2 (2014): 152-168.

Bhattacharya, Chitra Bhanu, and Sankar Sen. "Doing better at doing good: When, why, and how consumers respond to corporate social initiatives." California management review 47.1 (2004): 9-24.

Schuler, Douglas A., and Margaret Cording. "A corporate social performancecorporate financial performance behavioral model for consumers." Academy of Management Review 31.3 (2006): 540-558.

Rupp, Deborah E., et al. "Applicants' and employees' reactions to corporate social responsibility: The moderating effects of first?party justice perceptions and moral identity." Personnel Psychology 66.4 (2013): 895-933.

Morgeson, Frederick P., et al. "Extending corporate social responsibility research to the human resource management and organizational behavior domains: A look to the future." Personnel Psychology 66.4 (2013): 805-824.

Battistelli, Adalgisa, Francesco Montani, and Carlo Odoardi. "The impact of feedback from job and task autonomy in the relationship between dispositional resistance to change and innovative work behaviour." European Journal of Work and Organizational Psychology 22.1 (2013): 26-41.

Shalley, Christina E., and Lucy L. Gilson. "What leaders need to know: A review of social and contextual factors that can foster or hinder creativity." The Leadership Quarterly 15.1 (2004): 33-53.

Dirks, Kurt T., and Donald L. Ferrin. "The role of trust in organizational settings." Organization science 12.4 (2001): 450-467.

Crifo, Patricia, and Vanina D. Forget. "The Economics of Corporate Social Responsibility: A Firm?Level Perspective Survey." Journal of Economic Surveys 29.1 (2015): 112-130.

Narehan, Hassan, et al. "The effect of quality of work life (QWL) programs on quality of life (QOL) among employees at multinational companies in Malaysia." Procedia-Social and Behavioral Sciences 112 (2014): 24-34.

Albdour, Ali Abbaas, and Ikhlas Ibrahim Altarawneh. "Corporate social responsibility and employee engagement in Jordan." International Journal of Business and Management 7.16 (2012): 89.

Maignan, Isabelle, and O. C. Ferrell. "Corporate citizenship as a marketing instrument-Concepts, evidence and research directions." European Journal of Marketing 35.3/4 (2001): 457-484.

Schouteten, Roel, and Jos Benders. "Lean production assessed by Karaseks job demandjob control model." Economic and Industrial Democracy 25.3 (2004): 347-373.

Hayes, Andrew F., and Kristopher J. Preacher. "Statistical mediation analysis with a multicategorical independent variable." British Journal of Mathematical and Statistical Psychology 67.3 (2014): 451-470.


Refbacks

  • There are currently no refbacks.


 
 
  
 

 

  


About IJSBAR | Privacy PolicyTerms & Conditions | Contact Us | DisclaimerFAQs 

IJSBAR is published by (GSSRR).