Open Access Open Access  Restricted Access Subscription Access

Success Factors for Building and Managing High Performance Global Virtual Teams

Dan S. Nguyen


With the phenomenon of globalization, the global virtual team (GVT) is widely recognized as an innovative functioning atmosphere that relies mostly on information communication technologies (ICTs). A global virtual team is specified as a different entity whose members come from different global work locations, may not have a mutual background, is organizationally scattered, collaborate using asynchronous and synchronous ICTs, and frequently built on an impromptu basis. Hence, boundaries such as geographical space, time, and organizations are no longer conceived as major impediments for small teams to function together. Yet, numerous GVT work challenges remain as these teams involve in globally distributed collaborative efforts. Numerous of the complexities emerge from workplaces factors (e.g., cultural, functional, and organizational differences), team technologies usage, management approaches, leadership dilemmas, and technological impediments. The purpose of this paper is to present and synthesize the success factors generally accepted as critical in building and managing high performance GVTs. These success factors consisted of GVT (e.g., structure, member competencies, commitment and trust, communications, goals, and collaboration), leading GVTs (e.g., leadership competencies, skills, and styles and so on), management (e.g., project, risk, team, knowledge and skills, and information managements), workplace factors (e.g., cultural, functional and organizational differences), technologies (e.g., development tools, and information communication technologies), and standards of excellence and external support. Organizational managers and practitioners from various industries who are building or managing GVTs could be of benefits with the researchers study outcomes by implementing or developing strategies or processes that could improve GVT performance for long term sustainable development. High performances GVT outcomes include improve team overall performance, time to the market, project success rate, and a better safer and healthier organizations or society.


Global Virtual Team; High Performance GVTs; Leadership; Workplace Factors

Full Text:



Aldea, C.C., Popescua, A.D.,Draghicia,A. & Draghicib, G. (2012). ICT Tools Functionalities Analysis for the Decision Making Process of Their Implementation in Virtual Engineering Teams. Procedia Technology, 5(2012), 649658. doi: 10.1016/j.protcy.2012.09.072

Baruch, Y. & Lin, C.P. (2012). All for one, one for all: Coopetition and virtual team performance. Technological Forecasting & Social Change,79(2012),11551168. doi:10.1016/j.techfore.2012.01.008

Bell,B.S. & Kozlowski,S.W. (2002). Typology of Virtual Teams: Implications for Effective Leadership. Group Organization Management, 27, 14-49. Retrieved from

Bunderson & Boumgarden. (2010). Structure and Learning in Self-Managed Teams. Why Bureaucratic Teams Can Be Better Learners. Organization Science, 21(3), 609624. doi: 10.1287/orsc.1090.0483

Berry, G. R. (2011). Enhancing effectiveness on virtual teams. Journal of Business Communication, 48(2) 186-206. doi:10.1177/0021943610397270

Chang, H.H.,Chuang, S.& Chao, S.H. (2011).Determinants of cultural adaptation, communication quality, and trust in virtual teams performance. Total Quality Management, 22(3), 305329. doi: 10.1080/14783363.2010.532319

Daim, T.U., Ha, A., Reutiman, S., Brennan, H., Pathak, U., Bynum, W., Bhatla, A. (2011). International Journal of Project Management, 30(2012), 199212. doi:10.1016/j.ijproman.2011.06.004

Eseryel, U.Y., & Eseryel, D. (2013). Action-embedded transformational leadership in self-managing global information systems development teams. Journal of Strategic Information Systems, 22(2013),103120.

Espinosa, J.A., DeLone, W., & Lee, G. (2006). Global boundaries, task processes and IS project success: A field study. Information Technology & People, 19(4), 345-370. doi:10.1108/09593840610718036

Hajro, A. (2009). Contextual influences on multinationalnteams: empirical evidence from an Austrian company. European Journal of International Management, 3, 111129.doi: 10.1504/EJIM.2009.022637

Ika, L.A., Diallo, A., Thuillier, D.(2010). Project management in the international development industry: the project coordinator's perspective. International Journal of Managing Projects in Business, 3(1), 6193. doi:

Ika, L.A., Diallo, A., Thuillier, D. (2011).Critical success factors for World Bank projects: An empirical investigation. International Journal of Project Management,30(2012),105116. doi:10.1016/j.ijproman.2011.03.005

Johnson, M.D., Hollenbeck, J.R., DeRue, D.S.,Barnes, C.M.,Jundt, D. (2013).Functional versus dysfunctional team change: Problem diagnosis and structural feedback for self-managed teams. Organizational Behavior and Human Decision Processes, 122(2013)1-11.

Khang, D.B., Moe, T.L., 2008. Success criteria and factors for international development projects: a life-cycle-based framework. Project Management Journal, 39(1), 7284. doi: 10.1002/pmj.20034

Korrapati, R., & Rapaka, S. (2009). Successful leadership styles in software projects in offshore centers in India. Allied Academies International Conference: Proceedings of the Academy of Information & Management Sciences (AIMS), 13(2), 5659. Retrieved from

Min,Q.,Liu,Z.,& Ji, S. (2010).Communication Effectiveness in Global Virtual Teams: A Case Study of Software Outsourcing Industry in China. Proceeding of the 43rd Hawaii International Conference on System Sciences. Retrieved from

Nguyen, D.S. (2013). Workplace Factors That Shape Information Technology Project Success. Retrieved from ProQuest Dissertation and Theses database.

Nguyen, S.D.,Moon, D.,Kahodkar,M.,Bridges, J. (2013). Critical Factors Coping With Virtual Teamwork. Project Manager Community - Best Group for Project Management. Retrieved from

Panteli, N. (2005).Trust in Global Virtual Teams. Retrieved from

Purvanova, R.K., Bono, J.E. (2009). Transformational leadership in context: face-to-face and virtual teams. The Leadership Quarterly, 20 (3), 343357. Retrieved from

Quisenberry, W. L. (2011). Common characteristics and attributes of self-managed virtual teams. Retrieved from ProQuest Dissertation and Theses database.

Reed, A.H., & Knight, L.V. (2010). Project risk differences between virtual and co-located teams. Journal of Computer Information Systems, 51(1), 19-30. Retrieved from

Remus, U., & Wiener, M. (2009). Critical success factors for managing offshore software development projects. Journal of Global Information Technology Management, 12(1), 629. Retrieved from

Richardson, I., Casey, V., McCaffery, F., Burton, J., & Beecham, S. (2012). A Process Framework for Global Software Engineering Teams. Information and Software Technology, 54(2012), 11751191. doi:10.1016/j.infsof.2012.05.002

Roy, R.H. (2012). Digital mastery: The skills needed for effective virtual leadership. International J. of E-Collaboration, 3, 56. doi:10.4018/jec.2012070104

Ruhleder, K. & Jordan, B. (2001). Co-constructing non-mutual realities: Delay generated trouble in distributed interaction. Computer Supported Cooperative Work, 10, 113-138. Retrieved from icar.univ

Sadri, G., & Condia, J. (2012). Managing the virtual world. Industrial Management, 54(1), 21-25. Retrieved from

Shachaf, P. (2008).Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study.Information & Management,45(2008),131142. doi:10.1016/

Sharma, D., Stone, M., & Ekinci, Y. (2009). IT governance and project management: A qualitative study. Journal of Database Marketing & Customer Strategy Management, 16(1), 2950. doi:10.1057/dbm.2009.6

Stewart, J.M., Tittel, E., & Chapple, M. (2008). CISSP Certified Information Systems Security Professional Study Guide (4th ed.). Publisher, Wiley.

Wesley, S. (2008).Real Challenges Faced by Leaders of Virtual Teams in Global Pharmaceuticals. Touch Briefings, 61-63. Retrieved from

L. Zander, et al., Leading global virtual teams to success, Organ Dyn (2013),


Zhang, S., Tremaine, M., Egan, R., Milewski, A., Plotnick, L., O'Sullivan, P., Fjermestad, J. (2008). International Journal of e-Collaboration ,5(1),48-67.Retrieved from

Zimmermann, A. (2011). Interpersonal relationships in transnational, virtual teams: Towards a configurational perspective. International Journal of Management Reviews, 13, 5978. doi: 10.1111/j.1468-2370.2010.00284.x


  • There are currently no refbacks.





About IJSBAR | Privacy PolicyTerms & Conditions | Contact Us | DisclaimerFAQs 

IJSBAR is published by (GSSRR).